Shipping & returns
All domestic orders over $150 ship for free inside the US. Any orders under $150 will incur a $12 flat shipping fee. All our items are shipped directly from our friends at Simply Framed and are shipped via FedEx Ground.
Depending on the selections you made during checkout, most items should arrive within 4 weeks of the order being placed. Since all prints and frames are custom made for each piece, there are certain exceptions that can hold up delivery, such as having to have the final piece approved before going to print, or requesting a round of edits. Other selections such as the “Surprise Me” option, and not having a custom frame, will have the fastest delivery time.
Because all items are custom made, Artilia can not offer any returns on orders placed. However, if your piece arrives damaged, please contact us with your order number and a photo of the damaged piece, and a member of our team will be happy to assist in making your order right.